Shipping Policy

Last Updated: July 12, 2024

Thank you for shopping with Seleno. We are committed to delivering your order as quickly and safely as possible.

Shipping Destinations

We currently ship worldwide. If your country is available at checkout, we can deliver to your location.

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received. Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly longer.

Shipping Time

Once your order has been shipped, the estimated delivery time is:

• 5–10 business days worldwide.

Please note that delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.

Shipping Costs

We offer FREE shipping on all orders.

There are no additional shipping charges at checkout unless otherwise stated.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information (when available). Tracking updates may take 24–72 hours to appear after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order. We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost, Stolen, or Delayed Packages

Once a package has been handed over to the shipping carrier, delivery is outside of our direct control. If your package is significantly delayed or appears to be lost, please contact us, and we will do our best to assist you in working with the shipping carrier.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team through the contact information provided on our website.

Thank you for choosing Seleno!