Return & Refund Policy

Last Updated: July 24, 2024

Thank you for shopping with Seleno. We want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned in its original packaging.

• Include all original accessories, tags, and documentation (if applicable).

To start a return, please contact our customer support team with your order number and the reason for your return. We will provide return instructions.

Non-Returnable Items

The following items cannot be returned:

• Gift cards.

• Downloadable digital products.

• Personalized or custom-made items.

• Items marked as final sale.

• Products that have been used, damaged by the customer, or returned without their original packaging.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the issue so we can resolve it as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges (if any) are generally non-refundable unless the return is due to our error.

Exchanges

We only replace items if they arrive defective, damaged, or if you receive the wrong product. Contact us to arrange an exchange.

Return Shipping Costs

If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.

For all other returns, the customer is responsible for the cost of return shipping unless otherwise required by applicable law.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it can no longer be canceled and must follow the standard return process.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team through the contact information provided on our website. Please include your order number to help us assist you more quickly.